Dear Customer,

Shantanu Kumar Singh — Executive Director of Taj Pharmaceuticals Limit

I {Shantanu Kumar Singh — Executive Director of Taj Pharmaceuticals Limited} trust this letter finds you and your loved ones safe & healthy.

The last few weeks have been quite eventful with the proliferation of COVID-19 to different parts of the world. India with the second largest population in the world has a formidable challenge ahead of it. While the government agencies are doing their best in responding to the situation through various initiatives such as ‘Janta Curfew’, we as responsible citizens should do our bit to help our communities in staying safe.

As you may be aware, the virus has also left an impact, not just on global Pharmaceuticals markets at a macro level but also small communities at a micro level. The Pharmaceuticals markets in India too, have reacted to this global phenomenon. However, we would like to assure you that Taj Pharmaceuticals Limited will be by your side as we navigate through these turbulent times.

I would like to take this opportunity to apprise you of the necessary steps taken by Taj Pharmaceuticals to protect you, our customer and our colleagues.

As a first step, we have secured our facilities and staff to minimize any internal or external exposure to COVID-19. Our Generics Distribution Plan has ensured that our urgent day-to-day distribution continue seamlessly and without inconveniencing our medical agents. The safety and well-being of our customers and our colleagues are paramount to us.

Our 1500+ Generic branches* and 2400+ Generic Out lets* across India and Dubai continue to be operational and we are in compliance with all the necessary directives as issued by the World Health Organisation (WHO) and various other government agencies.

As a brand we always work towards taking an inclusive approach to our services by welcoming all our customers to our branches. However, in light of the current situation we would like to suggest that you visit Generic Pharmacies only when absolutely necessary.

Our world-class Online Pharmacies and Mobile Pharmacy solutions / Online Pharmacies will enable you to use buy urgent generics products and services from the safety and comfort of your home. While our pharmacies customer contact center is available 1800 222 434, keeping in mind the safety of our colleagues, it is currently operational with reduced staff strength.

We are always grateful for the confidence that our importers / agents / customers and investors have placed in us. This trust and patronage reflects in the robust business metrics of Taj Pharmaceuticals Limited. Our Generics Storage Ratio and urgent medical supplies are above the industry average.

I would like to reiterate that your safety and wellbeing are paramount to us and we remain committed to providing you with world class generic medicine products and services. We look forward to your patronage and support as always in these “new normal” times.

Stay safe, stay healthy, stay in touch.

Warm regards,

Shantanu Kumar Singh
Executive Director — Taj Pharma Group
Taj Pharmaceuticals Limited